Exchange and Return Policy

Snapchat [#136] Created with Sketch. Welcome! We hope you have a pleasant shopping experience. New innovations await you! Discover the latest products ✨ English Arabic Exchange and Return Policy Exchange and Return Policy Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him from the store within seven days following the date of receipt of the product. He is not entitled to exchange the product after the expiry of seven days. 2- It is required for the exchange of the product that the product be in its original condition and that the consumer has not used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the shipping cost if he wants to exchange the product. In international exchanges, the consumer bears the full shipping costs and delivers the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured at the consumer's request or according to specifications he specified, except for products that are defective or that do not conform to the specifications specified by the consumer. 2- If the product is a videotape, CD, DVD, or software that has been used. 3- If the product is a newspaper, magazine, publication, book, or other such material It is considered a work of art. 4- If a defect appears in the product due to the consumer's misuse. 5- If the contract involves the provision of accommodation, transportation, or catering services. 6- If the contract involves the purchase of downloadable software products online. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within seven days following the date of receipt of the product. He is not entitled to return the product after the seven days have passed. 2- The product must be in its original condition for return, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before its return to ensure its condition. 3- The consumer bears the costs incurred in the return process. In the case of international returns, the consumer bears the full shipping costs and the cost of delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured at the consumer's request or according to specifications he provided, with the exception of products that are defective or that do not conform to the specifications provided by the consumer. 2- If the product is a Videotapes, CDs, DVDs, or software that have been used. 3- If the product is newspapers, magazines, publications, books, or other copyrighted material. 4- If a defect appears in the product due to the consumer's misuse. 5- If the contract involves the provision of accommodation, transportation, or catering services. 6- If the contract involves the purchase of downloadable software products online. Exchange and Return Policy Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him from the store within seven days following the date of receipt of the product. He is not entitled to exchange the product after the seven days have passed. 2- For a product to be exchanged, it must be in its original condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition. The consumer bears the shipping cost if he wants to exchange the product. In international exchanges, the consumer bears the full shipping costs and the cost of delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product was manufactured at the consumer's request or according to 1. Products that meet the specifications set by the consumer, excluding those that are defective or do not conform to the specifications set by the consumer. 2. If the product consists of used videotapes, CDs, DVDs, or software. 3. If the product consists of newspapers, magazines, publications, books, or other copyrighted materials. 4. If the product has a defect due to misuse by the consumer. 5. If the contract involves the provision of accommodation, transportation, or catering services. 6. If the contract involves the purchase of downloadable software products online. Return Policy: 1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by the store within seven days of the date of receipt. This right expires after seven days. 2. For a product to be eligible for return, it must be in its original condition, and the consumer must not have used or benefited from it. The store has the right to inspect the product before accepting it to ensure its condition. 3. The consumer bears the costs associated with the return process. In the case of international returns, the consumer bears all shipping costs. The product will be delivered to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured at the consumer's request or according to specifications they provided, excluding products that are defective or that do not conform to the specifications provided by the consumer. 2- If the product consists of used videotapes, CDs, DVDs, or software. 3- If the product consists of newspapers, magazines, publications, books, or other copyrighted materials. 4- If a defect appears in the product due to the consumer's misuse. 5- If the contract involves the provision of accommodation, transportation, or catering services. 6- If the contract involves the purchase of software downloads online. Subscribe to our newsletter! Subscribe to be the first to know about offers, new products, exclusive content, and events! Email Subscribe